Video appointments for children of any age, with a parent throughout. Unwell babies are seen in person, same day.
Unhurried care from a GMC-registered GP
6am to 10pm, seven days a week
Prescriptions, sick notes and referral letters included
Your NHS records in the room, with your consent
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Children can be seen by video with a parent or guardian present for the whole consultation.
Some childhood presentations need hands-on examination. Where that's the case the GP will say so plainly and direct you to the right service rather than guess.
You book, and you stay for the whole appointment.
Including a clear plan for what to do if things change overnight.
This matters more than most people expect. For a baby or small child, the GP will want to see them undressed to the nappy, in good light — not because of any single sign, but because breathing effort, colour, tone, alertness and hydration are read together and they are read from the whole child.
A well-lit room, a flat surface, and someone else holding the phone makes a substantial difference to what can be assessed.
How your child is breathing — rate, effort, any drawing-in beneath the ribs or grunting. Their colour. Whether they are alert and interested or flat and uninterested. How they respond to you. Wet nappies and fluid intake.
Expect to be asked to do things on camera — undress them, press a glass against a rash, count breaths for a minute, offer a drink so the GP can watch them take it.
Not as a formality. A parent's sense that their child is not right is one of the better predictors of serious illness, and it is asked about deliberately. If you are worried in a way you cannot articulate, say exactly that.
The GP will say so early. For a baby under one who is unwell, that will usually be within the first minutes — and we refund it. The useful thing an appointment can do in that situation is tell you quickly and clearly where to go.
We see children of all ages, from newborn upwards.
But the age is not the important part. The presenting problem is.
If you book and it becomes clear within the first minutes that your baby needs examining, the GP will say so and we will refund you. We would far rather that than take twenty minutes over a description.
Call 999 or go to A&E for a child who is floppy or unusually drowsy, breathing rapidly or struggling to breathe, has a rash that does not fade under pressure, is not passing urine, or whom you simply feel is seriously unwell.
"Keep an eye on them" is not a plan. Expect something concrete — a number of hours, a temperature, a number of wet nappies, a particular change in breathing — and a clear statement of what would mean 999 rather than another appointment.
Write it down or ask for it in the summary. Parents are tired and it is genuinely hard to retain.
Seek urgent in-person assessment if your baby:
Any prescription is issued within about ten minutes and dosed by weight. Check the strength on the bottle against what you were told — paediatric liquids come in more than one concentration and mixing them up is the commonest dosing error at home.
Finish the course where one was prescribed, and come back rather than reusing anything left over from a previous illness.
We can advise on exclusion periods, which are frequently misunderstood — conjunctivitis needs no exclusion at all, chickenpox until the lesions crust, and diarrhoea and vomiting until 48 hours after the last episode.
Children change quickly in both directions. A child who was fine at the appointment and is not fine now should be reassessed rather than measured against what was said earlier in the day. That is not overreacting; it is how childhood illness behaves.
Assessing children remotely requires more caution than assessing adults, and there are firm limits we hold to.
We see children of all ages, including newborns, with a parent or guardian present. Remote assessment of a young baby needs particular care: the GP will decide early in the consultation whether your baby can be safely assessed by video or needs to be examined in person, and will say so plainly.
Any baby under three months with a fever needs in-person assessment straight away, whoever they see — fever in that age group is managed entirely differently and cannot be assessed remotely by anyone. Likewise any infant who is unwell, feverish, feeding poorly or simply not themselves should be seen in person the same day; if that is the case we will say so and refund the appointment rather than work around it.
Someone with parental responsibility books and stays for the whole consultation. This is a safeguarding requirement and the consultation will not proceed without it.
For young people, two things worth knowing. A competent young person under 16 can consent to their own treatment, and may ask to speak to the doctor alone for part of the appointment — that is a legitimate request and we will accommodate it where it is appropriate and safe. From 16 they are presumed able to consent for themselves.
Remote consultation limits what a clinician can observe about a child and the situation around them. Where anything raises a safeguarding concern, we follow the same duties as any other doctor and will move to in-person assessment.
Children are dosed by weight, not by age, and a weight from three months ago is not usable in an infant. Weigh your child before the appointment if you can — it is the single most useful thing to have ready, and without it some prescribing simply cannot be done safely.
For a child who is floppy, unusually drowsy or difficult to rouse; breathing rapidly, grunting, or drawing in beneath the ribs; who has a rash that does not fade when pressed with a glass; who is not passing urine; who has a fit; or whom you simply feel is seriously unwell.
Parental instinct is a legitimate clinical signal and we take it seriously. It is one of the better predictors of serious illness in a child, and it does not need justifying to anyone.
We will redirect rather than stretch. If a child needs examining, saying so in the first two minutes is better medicine than twenty minutes of careful description.
Any age, including newborns, with a parent or guardian present throughout.
But the age is not really the rule. The presenting problem is. Any unwell or feverish infant needs to be seen in person the same day, and a baby under three months with a fever needs in-person assessment straight away, whoever they see. For well babies with non-acute problems — a rash, feeding, reflux, sleep, continuing something already started — a video consultation works well.
Not always. The GP will decide in the first few minutes whether your baby can be safely assessed by video. If not, you will be told where your baby should be seen and the appointment is refunded. No remote service anywhere can safely assess a febrile young baby, and we will not try.
Yes — that is exactly the kind of thing this works well for. Skin problems are often clearer on a good photograph than in a description, and eczema, nappy rash and the common viral rashes are all assessable remotely in a baby who is feeding, alert and behaving normally.
If they become unwell in themselves before the appointment, tell us and we will redirect you rather than proceed.
The GP will tell you in the first few minutes and direct you to where your child should be seen. We refund it. Nobody should pay for being told to go somewhere else, and knowing quickly is worth more than a long consultation that ends in the same place.
Yes, for any child under 16 — someone with parental responsibility books and stays throughout. It is a safeguarding requirement, not a formality.
A competent young person under 16 can consent to their own treatment and may ask to speak to the doctor alone for part of the consultation. That is a legitimate request, it is often the right thing for an adolescent, and we will accommodate it where it is appropriate and safe.
Because children are dosed by weight, not by age, and getting it wrong matters in both directions. For an infant especially, a weight from a few months ago is out of date. Weighing your child before the appointment is the single most useful piece of preparation, and without a usable weight some prescribing cannot be done safely at all.
Yes, and it is one of the most valuable things a consultation does. A great deal of parental worry is not "what is this" but "does this need seeing now, or can it wait until the morning" — and twenty minutes with a GP frequently answers that clearly.
That said, if you already think your child is seriously unwell, do not book an appointment to check. Go. Parental instinct is one of the better predictors of serious illness in children and it does not require validating first.
No. Both need to be done in person, and both are provided free through your NHS practice and health visiting team. Those are services worth using — childhood immunisation and developmental surveillance are among the more valuable things the NHS does, and nothing private substitutes for them.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 23, 2026
On this page
Ongoing
Time to be seen
Appointment length
Your NHS record in the room
Written treatment plan
Told when a test isn’t needed
Cost
Same day, usually
20 minutes
Yes, with your consent
Included
Yes, and told why
£40 for 20 minutes
Varies by practice
Typically 10 minutes
Yes, your full record
Not routinely
Usually
Free
Same day
Often 10 to 15 minutes
Usually not
Sometimes charged
Varies by provider
Often a subscription
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
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