Remote care is better than most people expect for some things, and worse than some services admit for others.
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We say plainly where the other option is stronger
Verifiable facts only — no logos, no adjectives
Clinically reviewed by a GMC-registered GP
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Remote consultation is not a lesser version of seeing a doctor in a room. For a large share of general practice it is equivalent, and for some things it is better. For others it cannot substitute at all, and we would rather be specific about which is which than reassuring.
Photographs beat description. For a rash, a mole or a wound, a clear photograph taken in daylight gives more diagnostic information than a patient's verbal description in a surgery — and it can be looked at twice.
People disclose more from home. This is consistently observed in remote consultation. Sensitive symptoms — sexual health, mental health, alcohol — are raised more readily from a private room than across a desk.
No travel, no waiting room, no infection risk. Particularly relevant if you are unwell, immunosuppressed or caring for someone.
Your own medication in front of you. Most people cannot recall doses accurately. At home, the boxes are in the cupboard.
Geography stops mattering. The same service reaches Widnes, Stoke-on-Trent and a student in Newcastle equally.
Examination. A doctor cannot listen to your chest, palpate your abdomen, examine a joint, look inside an ear, or perform an internal examination through a screen. Where the diagnosis depends on any of those, in-person care is not merely preferable — it is the only correct option, and we will say so and refund you.
Unwell children. Assessing how sick a small child is relies heavily on physical signs. We see children of any age, but any unwell or feverish infant needs to be seen in person the same day — and a baby under three months with a fever needs in-person assessment straight away, whoever they see.
The gestalt of seeing someone. Experienced clinicians pick up a great deal from how a person walks in, their colour, their breathing. Video captures some of this. Not all of it.
Procedures. Vaccinations, coil fittings, cryotherapy, wound care, spirometry, ECGs. All in person.
Emergencies. Anything urgent needs a physical service, immediately.
Where your problem needs a hand rather than a screen, the useful thing a remote service can do is recognise that quickly and route you properly — not attempt it anyway.
Ask whether the answer turns on something a doctor needs to touch or hear. If it does, remote care can start the process but cannot finish it.
We will tell you when that is the case rather than working around it, and we would rather say so in the first five minutes than at the end.
Ask whether a physical examination is likely to change the answer. If the diagnosis rests on listening, feeling or looking inside something, you need to be seen.
If it rests on your history and some blood tests, remote is equivalent.
Only what is visible. Skin, a rash, a swelling, how you move, how you breathe, how you look — all assessable on camera.
We cannot listen to your chest, feel your abdomen, or look in an ear.
We will tell you, and we will say where to go — your own GP, a walk-in service, or A&E depending on urgency.
That is a legitimate outcome of a consultation, not a failure of one.
Usually not. Video adds a great deal — how someone looks, breathes, moves, and whether the picture matches the words.
For anything visual, or for inhaler technique, it is not close.
Natural daylight, no flash, one photograph from about 30cm and one from further back for context, with something for scale.
Take them before the appointment rather than trying to angle a laptop mid-consultation.
We continue by telephone. A poor connection is not a reason to lose the appointment.
Somewhere private and quiet, where you can speak freely. A car park is workable; an open-plan office is not.
If you might need to show us something, plan for that too.
For a rash, a query, or a straightforward question, yes.
An unwell child should be seen in person. Assessing how ill a child is depends on things a camera does not convey reliably, and we would not attempt it.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 29, 2026
On this page
Ongoing
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
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