Happy to help
Call us on 0330 113 1874, email hello@cheshireclinics.com, or send a message below. We are open 6am to 10pm, seven days a week. For anything urgent today, book a same-day appointment rather than waiting for a reply. If it is an emergency, call 999.
Ways to reach us
Phone
Need a doctor today?
Emergencies
Call 999 or go to A&E.
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Before you get in touch
The questions we are asked most, answered straight. If yours is about your own health rather than how the service works, the honest answer needs a consultation.
How quickly will you reply?
Messages sent through this form and to hello@cheshireclinics.com are answered within one working day, usually the same day. The phone line, 0330 113 1874, is staffed 6am to 10pm, seven days a week. Please do not send clinical questions by message; they need a consultation so a doctor can ask you the right things.
I need to see a doctor today. Should I message or book?
Book. Same-day appointments are usually available and a 20-minute video or phone consultation is £40. A message will not be seen by a doctor. If you think it is an emergency, call 999; for urgent problems that are not emergencies, NHS 111 is available around the clock.
How do I cancel or move an appointment?
Use the link in your booking confirmation, or call us. Cancel up to two hours before the appointment for a full refund. Rescheduling is free at any notice, including inside two hours.
Can I visit you in person?
No. Cheshire Clinics is a fully remote service: every consultation is by secure video or telephone, wherever you are in England or Wales. Blood tests and scans we arrange are carried out at partner clinics near you. Our registered office address is for correspondence only.
How do I make a complaint or give feedback?
Email hello@cheshireclinics.com with “Complaint” in the subject line, or write to Medhub LTD, 6A Ollershaw Lane, Marston, Northwich CW9 6ES. We acknowledge every complaint within three working days and aim to give a full response within twenty. Our complaints procedure explains the process and who you can escalate to if you are not satisfied.