Acne, eczema, psoriasis, rashes and hair loss.
Assessed and treated by a GMC-registered GP
Prescriptions, sick notes and referral letters included
A written treatment plan after every appointment
Your NHS records in the room, with your consent
Every condition below has its own page covering symptoms, causes, how it is diagnosed, whether it can be treated online, and when to seek urgent help.
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Skin is among the few things that assess genuinely well remotely, provided the photographs are good. Natural light, one wide shot, one close-up.
The exception is moles. Anything new, changing, itching or bleeding needs seeing in person, and we will refer rather than reassure from an image.
Provided the photographs are good. A well-taken image is arguably better than a live camera, because it can be looked at twice and compared against a later one.
Daylight, flash off, no filters or make-up. One wide shot showing the distribution and one close-up. Take them near a window rather than under a bathroom light.
Yes — it is one of the things remote care does best, provided the photographs are good. Daylight, no flash, no filters, one wide shot and one close-up.
The exception is moles, and that exception is absolute.
Because assessing a mole properly needs dermoscopy and someone examining the skin in person, and the cost of getting it wrong is not one worth taking.
Anything new, changing, growing, itching, bleeding, or with an irregular border or uneven colour needs seeing. We will refer rather than reassure from an image — and a reassuring photograph is worth nothing if it is wrong.
Almost certainly not — it is the single commonest reason eczema treatment fails. An adult with widespread eczema needs around 500g of emollient a week. If a tube is lasting a month, that is a fraction of what is needed.
Used correctly, yes — and fear of them causes more harm than the steroids do.
Undertreatment is far commoner than overtreatment. A short burst of an adequate steroid is safer and more effective than weeks of a weak one used timidly, which is why the plan specifies where, how strong and for how long.
Twelve weeks — not four. And with retinoids it commonly gets worse for the first four to six weeks before improving.
That initial flare is the point at which most people stop, and it is precisely the point worth pushing through.
Worth revisiting — rosacea is routinely mistaken for acne or for sensitive skin, and getting it wrong costs years.
Rosacea: background redness, flushing, visible small blood vessels, stinging — and no blackheads. If you have been given a steroid cream for facial redness, say so: steroids improve rosacea briefly and then make it considerably worse.
Not necessarily, and that is exactly why we test first. Iron deficiency, thyroid disease, PCOS and shedding after illness or childbirth all cause hair loss, all are treatable, and none respond to minoxidil.
And "your bloods were normal" is often not the whole answer — hair is affected at ferritin levels well above the anaemia threshold.
No — and nor can any remote service. Isotretinoin requires dermatology supervision, blood monitoring, pregnancy prevention and mental health review.
We can refer, and NHS dermatology referral is free.
Far less than the internet suggests. There is modest evidence for high glycaemic index diets in acne and weak evidence around dairy; food allergy drives a minority of infant eczema and almost no adult eczema.
Do not restrict a child's diet without allergy assessment — it causes nutritional harm and can paradoxically cause genuine allergy to develop.
From three months, with a parent present. Skin problems in children assess well remotely.
But any unwell or feverish infant under one needs in-person assessment the same day, and infected eczema in a small child needs seeing rather than photographing.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 29, 2026
On this page
Ongoing
Time to be seen
Appointment length
Your NHS record in the room
Written treatment plan
Told when a test isn’t needed
Cost
Same day, usually
20 minutes
Yes, with your consent
Included
Yes, and told why
£40 for 20 minutes
Varies by practice
Typically 10 minutes
Yes, your full record
Not routinely
Usually
Free
Same day
Often 10 to 15 minutes
Usually not
Sometimes charged
Varies by provider
Often a subscription
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
Patient reviews
