A 20-minute phone appointment with a GMC-registered GP, for when video isn't practical or you'd simply rather talk.
Unhurried care from a GMC-registered GP
6am to 10pm, seven days a week
Prescriptions, sick notes and referral letters included
Your NHS records in the room, with your consent
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Not every consultation needs a camera. If you're at work, travelling, or would just rather talk, a telephone appointment gives you the same 20 minutes with the same GMC-registered GP.
Everything else is identical, including any sick note, prescription or referral letter you need.
Identical in every respect to a video appointment, apart from the camera.
Medication and any tests are paid for separately and always quoted first.
Pick a time between 6am and 10pm, any day of the week.
At your appointment time, on the number you gave at booking. Make sure you are somewhere you can talk freely.
Anything arising is sent digitally within about ten minutes of the call ending.
Same twenty minutes, same GMC-registered GP, same £40, same documents. The only difference is that the GP cannot see you — and whether that matters depends entirely on the problem.
Well suited to the phone: repeat prescriptions and medication reviews, discussing results, mental health, contraception and HRT, sick notes and letters, and the question of whether something needs seeing.
Better on video: anything to look at — a rash, a lump, a wound, swelling, a mole. Anything to demonstrate, particularly inhaler technique, which is the commonest fixable cause of poor asthma control and cannot be assessed by ear. And any first consultation about something new and undiagnosed, where how you look genuinely informs the assessment.
Since the GP cannot see, description carries more weight than usual. Photographs sent in advance largely close the gap — daylight, no flash, one wide and one close — so send them even for a phone appointment if there is anything visible.
The GP will say so and offer to switch there and then where possible, rather than working around the limitation for twenty minutes.
Documents — sick note, prescription, referral letter — issued within about ten minutes, and a written summary the same day.
The written summary matters slightly more after a phone consultation, because there is no visual anchor to help you recall what was said. Read it while it is fresh and come back on anything that does not match your understanding.
A number of days, a temperature, a particular change. Take that literally rather than as general advice — and where a phone consultation reached a provisional conclusion, that threshold is doing more work than usual.
A rash that appears, a swelling that develops, a wound that changes. Send a photograph rather than describing it, and a follow-up video consultation is often the right next step.
We run 6am to 10pm. 111 if you are unwell and cannot safely wait until morning; 999 for chest pain, severe breathlessness, stroke symptoms, severe bleeding, a first seizure, or a rash that does not fade under a glass.
Telephone consultation is identical to video in every respect except one — we cannot see you. That single difference matters more for some problems than others, and it is worth choosing deliberately rather than by default.
Choose video instead if:
If you book by telephone and the GP judges that seeing you would materially change the assessment, they will say so and offer to switch to video there and then where possible.
Practical requirements: be somewhere private where you can speak freely, with a signal that will hold for twenty minutes. If you are driving, pull over — we will not conduct a consultation with someone at the wheel.
Everything else — the fee, the length, the prescriptions, sick notes and referrals — is exactly the same.
For a large share of general practice, no — the history is what makes the diagnosis, and that transfers perfectly well by phone.
Where it is worse is anything visual: rashes, lumps, wounds, swelling, and how unwell someone looks. For those, video is meaningfully better and it is worth choosing it.
No — it is the same £40, the same twenty minutes, the same doctor, and the same documents. The choice is about what suits the problem and your circumstances, not about cost.
Usually one of four reasons: at work or between jobs with no private space for video, poor signal, driving to somewhere they can talk, or simply preferring not to be on camera.
That last one is a perfectly good reason. Some people speak considerably more freely without a camera on, particularly about mental health — and being able to talk properly matters more than being seen.
Yes — everything is identical. Sick notes, private prescriptions, referral letters, test requests and the written summary all follow exactly as they would from a video appointment, within about ten minutes.
Yes, and you should if there is anything visible. A good photograph sent in advance largely closes the gap between phone and video — daylight, flash off, one wide shot and one close-up.
For skin problems specifically, a well-taken photograph is arguably better than a live camera, because it can be looked at twice.
They will say so, and offer to switch to video there and then where the technology and your circumstances allow. If neither is possible, they will tell you what needs seeing and arrange it.
Where a consultation ends almost immediately because it plainly needed to be in person, we refund it.
No. Pull over and park properly first. We will not conduct a consultation with someone at the wheel — it is unsafe and the consultation would be poor.
The same applies to walking down a busy street or sitting in a shared office. Twenty minutes somewhere private is what makes the appointment worth having.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 23, 2026
On this page
Ongoing
Time to be seen
Appointment length
Your NHS record in the room
Written treatment plan
Told when a test isn’t needed
Cost
Same day, usually
20 minutes
Yes, with your consent
Included
Yes, and told why
£40 for 20 minutes
Varies by practice
Typically 10 minutes
Yes, your full record
Not routinely
Usually
Free
Same day
Often 10 to 15 minutes
Usually not
Sometimes charged
Varies by provider
Often a subscription
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
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