Home

/

Digestive & Gut

/

Acid Reflux

Digestive and gut icon - IBS, reflux and inflammatory bowel symptoms assessed by an online GP at Cheshire Clinics
Treatable online

Acid Reflux

Common and treatable — but persistent reflux over 55 needs investigating, not just suppressing.

£40 · 20 minutes

Same-day availability

6am to 10pm, seven days

Assessed and treated by a GMC-registered GP

Prescriptions, sick notes and referral letters included

A written treatment plan after every appointment

Your NHS records in the room, with your consent

Clinically reviewed by Dr Mohammad Khan · Last reviewed

August 23, 2026

Book a consultation

A 20-minute appointment with a GMC-registered GP for £40. No membership required.

Private GP care led personally by Dr Mohammad Zubair Khan, GMC 7563469.

Why patients choose Cheshire Clinics

GMC registered doctors badge - every Cheshire Clinics consultation is with a General Medical Council registered GP

GMC-registered

Care led personally by Dr Khan

Royal College of General Practitioners badge - RCGP trained private GP consultations at Cheshire Clinics

RCGP-trained

Attentive, unhurried care that listens properly

Google five star reviews badge - Cheshire Clinics private GP online

Highly rated by patients

Five-star Google reviews from the people we have looked after

Care Quality Commission registered badge - Cheshire Clinics online GP service is registered with the CQC, England's independent regulator of health and social care

CQC-registered

Registered with the Care Quality Commission

Same-Day Appointments
Sick Notes
Private Prescriptions
Blood Tests
Menopause & HRT
Weight Management
Mental Health
Specialist Referrals
Same-Day Appointments
Sick Notes
Private Prescriptions
Blood Tests
Menopause & HRT
Weight Management
Mental Health
Specialist Referrals

Overview

Acid reflux happens when the muscular valve between the oesophagus and the stomach relaxes when it should not, allowing stomach contents back up. The oesophagus has no protective lining, so acid there burns — hence heartburn.

Occasional reflux is normal. When it happens repeatedly, causes troublesome symptoms, or damages the lining, it is called gastro-oesophageal reflux disease.

The single most useful piece of information on this page is about when to take a PPI. Omeprazole and lansoprazole work by shutting down acid pumps that are actively producing — which means they must be taken 30 to 60 minutes before a meal, on an empty stomach. Taken with food or at bedtime on an empty stomach they are substantially less effective. A large number of people conclude their PPI does not work when the only problem was the timing.

The second point concerns stopping. PPIs cause rebound acid over-production when stopped abruptly — symptoms return worse than before, people conclude they need the drug permanently, and a cycle establishes itself. Stepping down gradually avoids this entirely.

Common symptoms

The typical picture

  • Heartburn — burning behind the breastbone, worse after eating, when bending forward, or lying down
  • Regurgitation — acid or food coming back into the throat or mouth
  • An unpleasant sour or bitter taste
  • Waterbrash — a sudden flood of saliva
  • Bloating and belching

The symptoms people do not connect to reflux

These are common, frequently investigated for months as something else, and often the only complaint:

  • Chronic dry cough, particularly at night — a genuinely common cause of a cough lasting months
  • Hoarseness, and a voice that is worse in the morning
  • A persistent sensation of a lump in the throat
  • Constant throat clearing and sore throat
  • Dental erosion — sometimes spotted by a dentist before anything else
  • Worsening asthma control
  • Chest pain that can closely imitate cardiac pain

The distinction that matters most

Reflux and heart pain can feel identical. Do not assume chest pain is indigestion — particularly if it comes with breathlessness, sweating, nausea, or pain spreading to the jaw or arm, or if it is brought on by exertion. That combination is a 999 call.

Causes and risk factors

  • Excess weight, particularly around the abdomen — the strongest modifiable factor by some distance, because it raises pressure on the stomach
  • Hiatus hernia, where part of the stomach slides up through the diaphragm
  • Smoking, which relaxes the valve directly
  • Pregnancy — both hormonal and mechanical, and extremely common in the third trimester
  • Large meals, and eating late
  • Alcohol, and caffeine
  • Stress, which increases sensitivity to acid rather than acid production

Medication that causes or worsens it

Worth reviewing before adding anything new:

  • NSAIDs — ibuprofen, naproxen, aspirin
  • Calcium channel blockers such as amlodipine
  • Nitrates
  • Bisphosphonates for bone density — which must be taken sitting upright with water
  • Doxycycline and some other antibiotics
  • Steroids

Foods — with a caveat

Spicy food, tomatoes, citrus, chocolate, fatty meals, mint and fizzy drinks are all commonly blamed. The evidence for blanket avoidance is weaker than people assume, and eliminating a long list of foods usually achieves less than losing weight, stopping smoking and not eating late. Identify your own triggers rather than adopting someone else's list.

How it is diagnosed

In someone under 55 with typical heartburn and no warning features, reflux is diagnosed on the history and treated without any investigation. That makes it well suited to a remote consultation.

Testing for H. pylori

A bacterium living in the stomach lining that causes ulcers and contributes to reflux-type symptoms. Current practice is test and treat: a stool antigen or breath test, and where positive, a one-week course of two antibiotics with a PPI.

You must be off PPIs for two weeks before the test, or it produces a false negative — a genuinely common reason people are told they do not have it when they do.

When endoscopy is needed

Not for typical reflux responding to treatment. It is indicated — urgently — for:

  • Difficulty swallowing, or food sticking
  • Unintentional weight loss
  • Persistent vomiting
  • Iron deficiency anaemia
  • A lump in the upper abdomen
  • New persistent symptoms starting over the age of 55

These warrant an urgent two-week-wait referral, and we arrange it rather than trialling a longer course of treatment.

Blood tests

Full blood count and ferritin to identify anaemia from blood loss, and liver function where gallstones are possible.

What else it might be

Cardiac pain; gallstones, where pain is in the upper right abdomen and radiates to the back or shoulder blade; peptic ulcer; and functional dyspepsia — see indigestion.

How we treat it online

This is straightforward to assess remotely, and treatment reaches your pharmacy within minutes.

1. Take the PPI correctly — this is the whole game

  • 30 to 60 minutes before breakfast, on an empty stomach. PPIs block acid pumps that are switched on, and a meal switches them on — so the drug needs to be in place first
  • For symptoms at night as well, a second dose before the evening meal rather than at bedtime
  • Give it four to eight weeks before judging. It is not an as-needed remedy
  • Cough, hoarseness and throat symptoms take longer to respond — often two to three months

2. Alginates — used differently

Gaviscon and similar form a physical raft on top of the stomach contents. They work best after meals and at bedtime, which is the opposite timing to a PPI. Used together they complement each other, and many people take both wrongly.

3. Stopping a PPI properly

Long-term use is common and often appropriate. But where it can be stopped, do not stop abruptly. Acid production rebounds above baseline for a few weeks, symptoms return worse, and people conclude they cannot manage without it.

Instead: halve the dose for two to four weeks, then move to alternate days, then to as-needed — using an alginate to cover the gaps. Done this way, a substantial proportion of people come off successfully.

4. On the long-term risks

PPIs have been linked to B12 deficiency, low magnesium, fracture risk and gut infections. These associations are real but modest, and they are frequently overstated in a way that frightens people off treatment they need. The sensible position is to take the lowest effective dose for as long as it is genuinely required, review it periodically, and check B12 with long-term use — not to endure symptoms out of fear.

5. Where we refer

Any red-flag symptom, symptoms not controlled after eight weeks of proper treatment, or anyone needing long-term high-dose treatment goes for endoscopy. Surgical options exist for a small number of people.

Digestive and gut health consultation - private GP assessment and blood testing for IBS, reflux and bowel symptoms at Cheshire Clinics

Ready to talk to a GP about this?

Book a consultation
Important

When to seek urgent help

Call 999 for:

  • Chest pain with breathlessness, sweating, nausea, or pain spreading to the jaw, neck or arm — or chest pain brought on by exertion. Do not assume it is indigestion. Heart attacks are regularly mistaken for reflux, and this is the single most important warning here
  • Vomiting blood, or vomit that looks like coffee grounds
  • Black, tarry stools — which indicate bleeding higher in the gut
  • Severe sudden abdominal pain with a rigid abdomen
  • Collapse, or feeling faint with abdominal pain

Arrange urgent assessment — these need endoscopy, not another treatment trial — for:

  • Difficulty swallowing, or the sensation of food sticking
  • Unintentional weight loss
  • Persistent vomiting
  • A lump in the upper abdomen
  • New persistent symptoms starting after the age of 55
  • Anaemia, or a history of stomach ulcer or Barrett's oesophagus with new symptoms

Book a routine consultation if: symptoms occur more than twice a week; over-the-counter treatment has not worked after four weeks used correctly; you have been on a PPI for over a year without review; you want to stop a PPI and previous attempts failed; or you have a persistent cough or hoarseness that nobody has connected to reflux.

Prevention and self-care

The measures with the strongest evidence

  • Lose excess weight if you are carrying it. This is the most effective single change — abdominal weight physically pushes stomach contents upwards, and weight loss resolves reflux in many people entirely
  • Stop smoking. Nicotine relaxes the valve directly
  • Do not eat within three hours of lying down. A late meal is the commonest cause of night-time symptoms
  • Raise the head of the bed by 10 to 20cm — using blocks or risers under the bed legs, or a wedge under the mattress. Extra pillows do not work and often make it worse, because they bend you at the waist and increase abdominal pressure. This distinction matters and is almost always got wrong

Practical adjustments

  • Smaller, more frequent meals rather than large ones
  • Loosen tight waistbands and belts — a genuine and easily fixed contributor
  • Avoid bending or lying down after eating
  • Sleep on your left side. Stomach anatomy means left-side sleeping reduces reflux measurably; the right side worsens it
  • Reduce alcohol, particularly in the evening
  • Chewing sugar-free gum after meals increases saliva, which neutralises acid — modest but free

On food triggers

Rather than cutting out a long list, keep a brief diary and identify your triggers. Most people have two or three, not fifteen — and unnecessary restriction achieves nothing while making life harder.

Review your medication

NSAIDs are the commonest culprit. If you take ibuprofen or naproxen regularly, ask whether it is still needed and whether a different painkiller would do — this alone resolves a good proportion of reflux.

NHS or private

Omeprazole and other acid-reducing treatments are available over the counter for a few pounds, and for occasional heartburn there is no need to pay for a consultation. Your NHS GP treats reflux free, and NHS endoscopy is free.

The most valuable thing a consultation does is ask a question that frequently gets skipped: have you ever been tested for Helicobacter pylori? It is a treatable infection, a one to two week course can eliminate the problem permanently, and the alternative — which happens constantly — is a proton pump inhibitor taken daily for a decade without anyone ever checking.

The second thing is a proper attempt at stopping. Rebound acid after abruptly stopping a long-term PPI feels worse than the original problem, which convinces people they need it permanently. A structured taper, with something to manage breakthrough symptoms, is rarely offered and is where a medication review earns its fee.

Free and genuinely effective: raising the head of the bed, not eating within three hours of lying down, weight loss where relevant, and reducing alcohol and smoking.

What must not simply be treated: difficulty swallowing, unintended weight loss, persistent vomiting, black stools, anaemia, or new symptoms over 55. Acid suppression is very good at masking things that need investigating, and those features warrant endoscopy.

Evidence and guidelines

NICE CG184, Gastro-oesophageal reflux disease and dyspepsia in adults, is the governing guideline. It recommends a test-and-treat approach for H. pylori in uninvestigated dyspepsia, and a full-dose PPI for four to eight weeks.

CG184 recommends annual review of people on long-term acid suppression, with a view to stepping down or stopping — the basis for the point above.

CG184 advises stopping PPIs for two weeks before H. pylori testing to avoid false negatives.

NICE NG12, Suspected cancer, defines the criteria for urgent direct-access endoscopy — dysphagia at any age, and upper abdominal symptoms with weight loss or aged 55 and over.

CG184 also covers Barrett's oesophagus surveillance, where long-term acid suppression is appropriate and continuing treatment is correct rather than something to withdraw.

Common questions

Why is my omeprazole not working?

Most often the timing. It must be taken 30 to 60 minutes before food, on an empty stomach — it blocks acid pumps that a meal activates, so it has to be in place first. Taken with breakfast, or at bedtime on an empty stomach, it works considerably less well. Also give it four to eight weeks; it is not an as-needed antacid.

Are PPIs dangerous long term?

The reported associations — B12 deficiency, low magnesium, fracture, gut infections — are real but modest, and they are widely overstated in a way that leads people to stop treatment they need and live with symptoms or, worse, with untreated oesophageal damage. Take the lowest effective dose, review it periodically, and check B12 with long-term use.

Why does it come back worse when I stop?

Rebound acid hypersecretion. Your stomach compensates for the suppression, and when the drug stops, acid production overshoots for a few weeks. It is a drug effect, not proof you need it for life. Stepping down gradually over several weeks, with an alginate to cover the gaps, avoids it.

Should I use extra pillows?

No — and this is the commonest piece of wrong advice in reflux. Pillows bend you at the waist and increase pressure on the stomach. Raise the whole head of the bed by 10 to 20cm using blocks under the legs, or use a full-length wedge under the mattress.

Is chest pain always reflux if I have reflux?

No, and this assumption is dangerous. Cardiac pain and reflux can feel identical. Anything with breathlessness, sweating, nausea, jaw or arm pain, or brought on by exertion, is treated as cardiac until proven otherwise. Having reflux does not protect you from heart disease.

What is H. pylori and should I be tested?

A bacterium in the stomach lining that causes ulcers and reflux-type symptoms, and is straightforward to test for and eradicate with a one-week course. Worth testing if symptoms persist. You must stop PPIs two weeks before the test, or the result may be falsely negative.

Do I need an endoscopy?

Not for typical reflux that responds to treatment. It is needed for difficulty swallowing, weight loss, persistent vomiting, anaemia, or new symptoms starting over 55 — and for symptoms not controlled after proper treatment. Those we refer urgently rather than continuing to treat.

Which side should I sleep on?

The left. The anatomy of the stomach and the junction with the oesophagus means left-side sleeping measurably reduces reflux, while lying on the right worsens it. It costs nothing and helps more than people expect.

Dr Mohammad Zubair Khan, GMC-registered private GP and founder of Cheshire Clinics
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed

August 23, 2026

How it works

What happens when you book

£40 for a 20-minute appointment with a GMC-registered GP, 6am to 10pm, seven days a week. Membership is optional and never required.
Cheshire Clinics online GP appointment booking confirmation on mobile
01

Book your appointment

Pick a time that suits you — 6am to 10pm, seven days a week, including weekends and bank holidays. £40 for 20 minutes, self-pay, with no insurance to arrange.
5–10 minutes
Online video consultation with a GMC-registered private GP
02

Meet your GP

A 20-minute video or phone consultation with a GMC-registered GP — long enough for a proper conversation about your symptoms, your history and what matters to you.
20 minutes
Diagnostic testing plan including blood test panel, ECG and urine screening
03

Tests and referrals, if you need them

Where testing will actually answer the question, we arrange it — blood tests and health screening through our laboratory partner, or a referral for ultrasound, X-ray, CT or MRI through private imaging providers. We will also tell you when a scan is not the right next step.
1–7 days
Personalised results and treatment plan from a private GP consultation
04

Results and next steps

Your GP talks you through what the results mean and agrees the next step with you. Every consultation ends with your treatment plan in writing, and any prescription goes to your own pharmacy.
20 minutes
GP follow-up reminder for ongoing care and progress monitoring
05

Ongoing care and follow-up

Follow-up appointments, progress monitoring and ongoing advice — including saying plainly when something needs in-person or NHS care instead.

Ongoing

How we compare

Time to be seen

Appointment length

Your NHS record in the room

Written treatment plan

Told when a test isn’t needed

Cost

Varies by practice

Typically 10 minutes

Yes, your full record

Not routinely

Usually

Free

Same day

Often 10 to 15 minutes

Usually not

Sometimes charged

Varies by provider

Often a subscription

Questions about our service

How quickly can I be seen?

Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.

Will I see the same doctor each time?

Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.

Can you see my NHS records?

Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.

Are you trying to replace my NHS GP?

No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.

What is included in the appointment?

Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.

How much does it cost?

£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.

What does “treatable online” actually mean?

It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.

Can you prescribe antibiotics?

Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.

What if the GP cannot help with what I need?

If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.

What should I do in an emergency?

Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.

Patient reviews

What our patients say

No reviews published yet.
Ready to see a GP?20 minutes with a GMC-registered doctor. £40, usually same day.
Book a consultation