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Treatable online

B12 Deficiency

Fatigue and nerve symptoms that can become permanent if it is left too long.

£40 · 20 minutes

Same-day availability

6am to 10pm, seven days

Assessed and treated by a GMC-registered GP

Prescriptions, sick notes and referral letters included

A written treatment plan after every appointment

Your NHS records in the room, with your consent

Clinically reviewed by Dr Mohammad Khan · Last reviewed

August 23, 2026

Book a consultation

A 20-minute appointment with a GMC-registered GP for £40. No membership required.

Private GP care led personally by Dr Mohammad Zubair Khan, GMC 7563469.

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Same-Day Appointments
Sick Notes
Private Prescriptions
Blood Tests
Menopause & HRT
Weight Management
Mental Health
Specialist Referrals
Same-Day Appointments
Sick Notes
Private Prescriptions
Blood Tests
Menopause & HRT
Weight Management
Mental Health
Specialist Referrals

Overview

B12 is needed to make red blood cells and to maintain the myelin sheath around nerves. Deficiency causes tiredness — and, if it persists, nerve damage that does not always reverse.

That is the reason B12 deficiency is worth finding early rather than tolerating. The haematological effects are fully reversible; the neurological ones are not reliably so.

Common symptoms

  • Fatigue and breathlessness
  • Pins and needles in the hands and feet
  • Numbness, or a feeling of walking on cotton wool
  • Balance problems
  • Memory difficulty, confusion, low mood
  • Sore or beefy red tongue, mouth ulcers
  • Yellowish tinge to the skin

Causes and risk factors

  • Pernicious anaemia — an autoimmune condition blocking B12 absorption; the commonest cause in the UK
  • Vegan and strict vegetarian diets — B12 comes almost entirely from animal sources
  • Metformin — long-term use commonly depletes B12 and is routinely overlooked
  • Long-term proton pump inhibitors such as omeprazole
  • Coeliac and Crohn's disease
  • Previous stomach or bowel surgery
  • Older age

How it is diagnosed

Total B12, and why it is imperfect

Serum B12 is the standard test, and it is genuinely difficult to interpret. Borderline results are common, and the reference range does not map neatly onto who has symptoms.

Active B12 — holotranscobalamin — measures the fraction actually available to your cells and resolves many borderline cases. It is worth requesting where the total is equivocal and symptoms fit.

The test that changes management

Intrinsic factor antibodies identify pernicious anaemia, and that distinction changes everything: pernicious anaemia means lifelong injections rather than tablets, because absorption is the problem.

A positive result is highly specific. A negative one does not exclude it, so the clinical picture still matters.

Folate is always checked first

This is a safety point rather than a technicality. Treating folate deficiency while B12 is low can precipitate or worsen neurological damage.

B12 is corrected first, always.

Supplements make the result uninterpretable

If you have been taking B12 — tablets, sprays, patches or recent injections — say so. The level reflects what you took rather than what you absorb, and the underlying problem is hidden.

What else the picture shows

Large red cells on a full blood count point towards B12 or folate rather than iron. Where iron deficiency coexists, the two can cancel out and produce a normal-looking cell size in someone deficient in both.

Coeliac disease and thyroid antibodies are worth checking, since pernicious anaemia clusters with other autoimmune conditions.

How we treat it online

B12 with folate and a full blood count is the starting point. Intrinsic factor antibodies are the test that identifies pernicious anaemia — and that distinction changes everything, because pernicious anaemia needs lifelong injections rather than tablets.

Borderline results are common and genuinely difficult; active B12 (holotranscobalamin) resolves many of them.

Treatment is either high-dose oral B12 or intramuscular injections depending on cause. Folate is always checked first — treating folate deficiency while B12 is low can worsen neurological damage.

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Important

When to seek urgent help

Seek prompt medical assessment for progressive numbness, weakness or unsteadiness — neurological damage from B12 deficiency becomes less reversible the longer it continues.

Call 999 for sudden weakness or numbness on one side of the body, which suggests a different and more urgent cause.

Prevention and self-care

Where B12 comes from

Almost entirely from animal sources — meat, fish, eggs and dairy. Plants contain essentially none.

Anyone on a vegan diet needs a reliable supplement or fortified foods. This is not optional and it is not a matter of eating well; the vitamin simply is not present.

Nutritional yeast, some plant milks and some cereals are fortified — check the label rather than assuming.

The medication link nobody mentions

  • Metformin depletes B12 over years of use, and this is routinely overlooked. Anyone on long-term metformin should have it checked periodically
  • Long-term proton pump inhibitors such as omeprazole and lansoprazole reduce absorption, because stomach acid is needed to release B12 from food

Injections versus tablets

Where the cause is dietary, high-dose tablets work well.

Where the cause is absorption — pernicious anaemia, after gastric surgery, Crohn's — injections are needed, because tablets cannot solve a problem of not being able to absorb.

Injections are given free on the NHS, usually every two to three months once established.

On self-injecting

Some people whose symptoms return before their next scheduled injection source B12 privately and inject at home.

B12 itself is not toxic in excess, but doing this without monitoring means the underlying cause goes unreviewed and other deficiencies get missed. It is worth discussing rather than doing quietly.

NHS or private

B12 tablets are available over the counter cheaply, and NHS testing and injections are free.

The distinction that determines everything is the cause, and it is the thing most often skipped. If B12 deficiency is due to pernicious anaemia — an autoimmune condition where the stomach cannot absorb B12 — then oral tablets do not work and lifelong injections are required. If it is dietary, in a vegan or vegetarian, oral replacement is entirely adequate.

Testing for intrinsic factor antibodies is what separates those two, and it is frequently not done — leaving people on tablets that cannot work, or on injections they may not need.

Where a private consultation is genuinely worth paying for is arranging that testing properly and looking for the other causes: metformin and long-term proton pump inhibitors both reduce B12 absorption and are extremely common, and coeliac disease is worth excluding.

The clinical point that matters most: neurological symptoms — numbness, tingling, unsteadiness, memory problems — can occur with a B12 level in the normal range, and can become permanent if treatment is delayed. Those symptoms warrant treatment rather than waiting for the number to fall further.

Always check B12 before starting folic acid, since folate alone can correct the blood picture while the nerve damage continues.

Private B12 injection clinics are widely marketed — worth being clear that if you genuinely need injections, the NHS provides them free.

Evidence and guidelines

NICE NG239, Vitamin B12 deficiency in over 16s: diagnosis and management, is the governing guideline. It recommends assessing for deficiency based on symptoms alongside testing, and is explicit that treatment should not be withheld where clinical suspicion is high despite a borderline or normal result.

NG239 recommends testing for intrinsic factor antibodies where autoimmune gastritis is suspected, which determines whether lifelong parenteral replacement is required.

NG239 identifies drug causes — including metformin and proton pump inhibitors — and recommends considering them.

NG239 recommends prompt treatment where there are neurological symptoms, given the risk of irreversible damage including subacute combined degeneration of the cord.

British Society for Haematology guidance advises checking B12 before treating folate deficiency, since folate replacement alone can mask haematological signs while neurological damage progresses.

Common questions

My B12 was borderline. Does that mean anything?

Possibly — borderline results are common and genuinely difficult.

Ask about active B12 (holotranscobalamin), which measures the fraction available to your cells and resolves many equivocal cases.

Symptoms matter here. A low-normal level with classic neurological symptoms is often worth treating.

Why do the neurological symptoms matter so much?

Because they do not reliably reverse. The blood effects of B12 deficiency correct completely; the nerve damage does not always.

That is the reason to find and treat it early rather than watch a borderline result for a year.

Tablets or injections?

It depends entirely on the cause. Dietary deficiency responds well to high-dose tablets.

Absorption problems — pernicious anaemia, gastric surgery, Crohn's — need injections, because tablets cannot fix an inability to absorb.

What is pernicious anaemia?

An autoimmune condition in which the stomach stops producing intrinsic factor, the protein needed to absorb B12.

It means lifelong injections, and it clusters with other autoimmune conditions including thyroid disease and coeliac disease.

I take metformin. Should I be checked?

Yes, and it is frequently overlooked. Long-term metformin depletes B12 measurably.

It is worth asking for periodically rather than waiting for symptoms, particularly if you have tingling or numbness — which can otherwise be attributed to diabetic nerve damage instead.

I have been taking supplements. Can I still be tested?

The result will reflect what you took rather than what you absorb.

Say so before testing — otherwise a normal-looking level can hide pernicious anaemia entirely.

My injections wear off before the next one is due.

A common and frustrating experience, and it is worth raising properly rather than sourcing B12 privately.

More frequent injections are prescribed where there is neurological involvement, and it is worth asking whether that applies to you.

Can I have too much B12?

Excess is generally excreted and B12 is not toxic in the way fat-soluble vitamins are.

But a persistently high B12 with no supplementation is worth investigating, since it occasionally reflects liver or blood disorders.

Dr Mohammad Zubair Khan, GMC-registered private GP and founder of Cheshire Clinics
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed

August 23, 2026

How it works

What happens when you book

£40 for a 20-minute appointment with a GMC-registered GP, 6am to 10pm, seven days a week. Membership is optional and never required.
Cheshire Clinics online GP appointment booking confirmation on mobile
01

Book your appointment

Pick a time that suits you — 6am to 10pm, seven days a week, including weekends and bank holidays. £40 for 20 minutes, self-pay, with no insurance to arrange.
5–10 minutes
Online video consultation with a GMC-registered private GP
02

Meet your GP

A 20-minute video or phone consultation with a GMC-registered GP — long enough for a proper conversation about your symptoms, your history and what matters to you.
20 minutes
Diagnostic testing plan including blood test panel, ECG and urine screening
03

Tests and referrals, if you need them

Where testing will actually answer the question, we arrange it — blood tests and health screening through our laboratory partner, or a referral for ultrasound, X-ray, CT or MRI through private imaging providers. We will also tell you when a scan is not the right next step.
1–7 days
Personalised results and treatment plan from a private GP consultation
04

Results and next steps

Your GP talks you through what the results mean and agrees the next step with you. Every consultation ends with your treatment plan in writing, and any prescription goes to your own pharmacy.
20 minutes
GP follow-up reminder for ongoing care and progress monitoring
05

Ongoing care and follow-up

Follow-up appointments, progress monitoring and ongoing advice — including saying plainly when something needs in-person or NHS care instead.

Ongoing

How we compare

Time to be seen

Appointment length

Your NHS record in the room

Written treatment plan

Told when a test isn’t needed

Cost

Varies by practice

Typically 10 minutes

Yes, your full record

Not routinely

Usually

Free

Same day

Often 10 to 15 minutes

Usually not

Sometimes charged

Varies by provider

Often a subscription

Questions about our service

How quickly can I be seen?

Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.

Will I see the same doctor each time?

Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.

Can you see my NHS records?

Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.

Are you trying to replace my NHS GP?

No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.

What is included in the appointment?

Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.

How much does it cost?

£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.

What does “treatable online” actually mean?

It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.

Can you prescribe antibiotics?

Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.

What if the GP cannot help with what I need?

If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.

What should I do in an emergency?

Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.

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