Common infections, fever and post-viral illness.
Assessed and treated by a GMC-registered GP
Prescriptions, sick notes and referral letters included
A written treatment plan after every appointment
Your NHS records in the room, with your consent
Every condition below has its own page covering symptoms, causes, how it is diagnosed, whether it can be treated online, and when to seek urgent help.
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Most infections are viral and get better on their own. We prescribe antibiotics where an infection is genuinely likely and not otherwise — unnecessary antibiotics drive resistance, cause side effects, and are not a kindness.
What a consultation does give you is a clear answer on what this is, how long it should last, and exactly what would mean you need to be seen urgently.
Most infections are viral and get better on their own. What is genuinely useful is not usually a prescription — it is a clear answer on what this is, how long it should last, and exactly what would mean you need to be seen urgently.
We prescribe them where an infection is genuinely likely, and not otherwise. Unnecessary antibiotics drive resistance, cause thrush and diarrhoea, and do not shorten viral illness.
Declining is not us being unhelpful — it is the correct clinical decision. And we earn nothing from prescribing, which is worth knowing: a service paid per prescription has a reason to issue one.
These are the sepsis warning signs, and sepsis kills through delay rather than through anything else. If someone seems seriously unwell, say the word "sepsis" out loud when you call — it changes how quickly you are assessed.
NHS Pharmacy First covers sore throat, sinusitis, earache in children, impetigo, shingles, infected insect bites and uncomplicated UTI at many pharmacies — free, no appointment, and often the same day.
If your problem is on that list, start there. We would rather say so.
111 is free, available 24 hours, and has an online version. It is the right first call for anything urgent that is not an emergency.
Knowing the expected duration is what stops people concluding they need antibiotics on day four.
Flu vaccination, free for over-65s, pregnant women, people with long-term conditions, carers and children. Pneumococcal for over-65s and at-risk groups. Shingles vaccination, free for eligible age groups — it substantially reduces both shingles and the lasting nerve pain that follows it, and it is markedly under-taken. COVID boosters for eligible groups.
Fluids, rest and paracetamol or ibuprofen taken regularly rather than occasionally. For gastroenteritis, oral rehydration salts from any pharmacy, and 48 hours clear of symptoms before returning to work or school.
"Immune boosting" supplements. High-dose vitamin C, echinacea and zinc lozenges, whose evidence is at best marginal. And antibiotics bought online without a consultation, which is both unsafe and part of a real public health problem.
Because most infections are viral, and antibiotics do nothing for viral illness — while causing thrush, diarrhoea, resistance, and the risk of masking what is actually happening.
What you get instead is more useful: what this is, how long it should last, and the specific signs that mean you need to be seen.
We earn nothing from prescribing, which is worth asking any service.
Learn these, because delay is what kills. Slurred speech or confusion. Extreme shivering or muscle pain. Passing no urine all day. Severe breathlessness. A feeling that you are going to die. Skin mottled, blue or very pale.
Call 999 and say the word "sepsis". It changes how quickly you are assessed, and it is not an overreaction.
How they look matters more than the number on the thermometer. A child with 39°C who is playing is less concerning than one at 38°C who is floppy and uninterested.
Urgent: a rash that does not fade under a glass, difficulty breathing, floppiness or drowsiness, no wet nappies, a weak or high-pitched cry. Any baby under three months with a fever needs in-person assessment straight away.
Parental instinct is a legitimate clinical signal and one of the better predictors of serious illness in children.
Longer than most people expect. A cold can take three weeks, a cough three weeks, sinusitis two to three.
What matters is the direction of travel. Gradually improving is reassuring; worsening after initially improving is not, and that pattern warrants review.
Beyond three weeks it needs assessing rather than waiting out — more urgently with weight loss, coughing blood, hoarseness, chest pain, or a smoking history.
That is a chest X-ray conversation, and delay is what costs people.
Be seen today if you can. The evidence-based treatment window is 72 hours from the rash appearing, and how quickly you were seen is often the main determinant of whether you get lasting nerve pain.
Urgent in person: shingles affecting the eye, eyelid or the tip of the nose — that is same-day ophthalmology, because sight is at risk.
Seek urgent care today and say where you have been. Fever after travel to a malarial area is a medical emergency.
Malaria can develop up to a year after returning, is frequently mistaken for flu, and having taken your tablets correctly does not exclude it.
Post-viral fatigue is real and common, and it usually improves over weeks to a few months.
What is worth doing is excluding the things that look identical — iron deficiency, thyroid disease, B12 deficiency, glandular fever, coeliac disease and depression. Fatigue beyond a few months warrants proper assessment rather than being attributed to "post-viral" indefinitely.
For diarrhoea and vomiting: 48 hours clear of symptoms. That one matters and is frequently broken.
Chickenpox: until lesions crust. Conjunctivitis: no exclusion at all, which surprises people. Otherwise, when you feel well enough — and we can issue a sick note from day one, which the NHS cannot.
Usually not, but it is worth a proper look. Recurrent infections can point to diabetes, iron deficiency, poorly controlled asthma, or occasionally an immune problem — and in children, frequent minor infections are often just nursery.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 29, 2026
On this page
Ongoing
Time to be seen
Appointment length
Your NHS record in the room
Written treatment plan
Told when a test isn’t needed
Cost
Same day, usually
20 minutes
Yes, with your consent
Included
Yes, and told why
£40 for 20 minutes
Varies by practice
Typically 10 minutes
Yes, your full record
Not routinely
Usually
Free
Same day
Often 10 to 15 minutes
Usually not
Sometimes charged
Varies by provider
Often a subscription
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
Patient reviews
