Bones, joints and muscles icon - arthritis, sprains and joint pain assessed by an online GP at Cheshire Clinics
Treatable online

Joint Pain

Distinguishing osteoarthritis from inflammatory arthritis matters — the second is time-critical.

£40 · 20 minutes

Same-day availability

6am to 10pm, seven days

Assessed and treated by a GMC-registered GP

Prescriptions, sick notes and referral letters included

A written treatment plan after every appointment

Your NHS records in the room, with your consent

Clinically reviewed by Dr Mohammad Khan · Last reviewed

August 23, 2026

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A 20-minute appointment with a GMC-registered GP for £40. No membership required.

Private GP care led personally by Dr Mohammad Zubair Khan, GMC 7563469.

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Same-Day Appointments
Sick Notes
Private Prescriptions
Blood Tests
Menopause & HRT
Weight Management
Mental Health
Specialist Referrals
Same-Day Appointments
Sick Notes
Private Prescriptions
Blood Tests
Menopause & HRT
Weight Management
Mental Health
Specialist Referrals

Overview

Joint pain is extremely common and mostly benign. The clinical task is not naming the pain but answering one question first: is this mechanical or inflammatory? Everything else follows from that, and getting it wrong in one specific direction causes permanent harm.

Mechanical pain — osteoarthritis being the commonest — is worse with use and better with rest, with morning stiffness lasting under 30 minutes.

Inflammatory arthritis is the reverse: worse after rest, better with movement, with morning stiffness lasting an hour or more, often with visible swelling and fatigue.

That distinction matters because of a genuine deadline. In rheumatoid arthritis there is a window of roughly three months from symptom onset during which starting treatment prevents joint damage that cannot later be undone. Current guidance is to refer suspected inflammatory arthritis urgently — not to trial anti-inflammatories for a few months and review.

One other thing worth correcting at the outset: osteoarthritis is not your joints wearing out from use. That language is unhelpful and inaccurate, and it makes people avoid exactly the exercise that is the most effective treatment for it.

Common symptoms

The mechanical pattern — usually osteoarthritis

  • Worse with activity, better with rest
  • Morning stiffness lasting under 30 minutes, and stiffness after sitting still that eases within minutes of moving
  • Weight-bearing joints — knees, hips — and the base of the thumb
  • Grating or crunching; bony enlargement around finger joints
  • No systemic symptoms and no fever
  • Gradual onset over years

The inflammatory pattern — which needs urgent attention

  • Morning stiffness lasting more than an hour
  • Better with movement, worse after rest
  • Visible swelling, warmth and puffiness — not just pain
  • Often symmetrical, in the small joints of hands and feet
  • Fatigue, feeling generally unwell, sometimes low-grade fever
  • Onset over weeks rather than years
  • A whole finger or toe swollen like a sausage — dactylitis, which points strongly to psoriatic arthritis

Patterns that point somewhere specific

  • One joint, sudden, exquisitely painful, red and hot overnightgout, or septic arthritis, which must be excluded
  • Over 50, with severe shoulder and hip girdle stiffness, worst in the morning — polymyalgia rheumatica, which responds dramatically to steroids and is frequently missed for months
  • Joint pain with psoriasis or nail pitting — psoriatic arthritis
  • Joint pain with a rash, mouth ulcers, hair loss or sun sensitivity — possible lupus
  • Widespread pain with fatigue, poor sleep and tenderness rather than swelling — fibromyalgia

Causes and risk factors

Osteoarthritis

An active process of joint remodelling rather than simple erosion. Risk factors include age, previous joint injury, excess weight — which multiplies loading substantially and is the most modifiable factor — occupations with repetitive loading, genetics, and joint hypermobility.

Exercise does not wear joints out. Cartilage depends on movement for its nutrition, and inactivity is worse for a joint than use.

Inflammatory arthritis

  • Rheumatoid arthritis — autoimmune, more common in women, often starting in the small joints of the hands and feet. Smoking is a significant risk factor
  • Psoriatic arthritis — affects around one in five people with psoriasis, and the skin usually comes first
  • Axial spondyloarthritis — back pain and stiffness starting before 45, worse at night and in the early morning, better with movement. Average delay to diagnosis in the UK runs to several years, largely because it is treated as ordinary back pain
  • Reactive arthritis, following a gut or genital infection

Other causes

  • Gout and pseudogout
  • Viral infections — which commonly cause a short-lived arthritis that settles
  • Menopause — joint pain is a genuinely common and under-recognised menopausal symptom, and often improves with HRT
  • Underactive thyroid; vitamin D deficiency
  • Medication — statins cause muscle rather than joint pain, but the two are frequently confused

How it is diagnosed

The history separates mechanical from inflammatory more reliably than any test, which makes this well suited to a remote consultation — with the specific limits noted below.

The questions that decide it

  • How long does the morning stiffness last? Under 30 minutes suggests mechanical; over an hour suggests inflammatory. This single question does more diagnostic work than anything else
  • Better or worse with movement?
  • Any visible swelling, or just pain?
  • Which joints, and are they symmetrical?
  • Any psoriasis, nail changes, eye inflammation, bowel symptoms or rash?
  • Onset over weeks, or years?

Blood tests

  • Inflammatory markers — with an important caveat: these can be entirely normal in early rheumatoid arthritis. A normal CRP does not exclude inflammatory arthritis, and treating it as reassurance is a recognised cause of delay
  • Rheumatoid factor and anti-CCP antibodies. Anti-CCP is the more useful. But seronegative rheumatoid arthritis exists — negative antibodies do not rule it out, and referral is driven by the clinical picture rather than the blood test
  • Full blood count, urate for gout, thyroid function, vitamin D, and kidney and liver function before starting treatment

On X-rays

X-ray findings correlate poorly with symptoms in osteoarthritis. Plenty of people have marked changes and no pain, and plenty have severe pain with an unremarkable film. Osteoarthritis in someone over 45 with typical symptoms is diagnosed clinically — no imaging required. In early rheumatoid arthritis X-rays are usually normal, which is precisely why waiting for one delays treatment.

What we cannot do remotely

We cannot examine or feel your joints, and distinguishing genuine synovial swelling from bony enlargement needs hands. Where inflammatory arthritis is suspected we refer urgently rather than trialling treatment — the assessment matters more than the prescription.

How we treat it online

1. Suspected inflammatory arthritis — refer, do not wait

Persistent swelling of the small joints, prolonged morning stiffness, or a swollen finger or toe warrants urgent rheumatology referral, and we arrange it the same day. Not a trial of naproxen and a review in two months.

The three-month window is real. Disease-modifying treatment started early prevents erosion that is otherwise permanent, and every week of delay costs something that cannot be recovered.

2. Osteoarthritis — what actually works

Exercise is the single most effective treatment, with better evidence than any drug. Specifically strengthening the muscles around the joint — quadriceps work for knees — plus general aerobic activity. It reduces pain and improves function, and it does not damage the joint.

Weight loss where relevant: each kilogram lost removes several kilograms of load from the knee with every step.

3. Pain relief — with two corrections

  • Topical anti-inflammatories first for knee and hand osteoarthritis. Effective, and with far less systemic risk than tablets. Considerably underused
  • Paracetamol is no longer recommended routinely for osteoarthritis — the evidence for benefit is weak. If it has never helped you, that is why
  • Oral anti-inflammatories at the lowest effective dose, for short periods, with stomach protection where needed
  • Opioids are not recommended for osteoarthritis. They work poorly for this kind of pain, and the harms accumulate

4. Other options

Referral for physiotherapy; steroid injection for a badly flaring joint; and orthopaedic referral where function is significantly limited despite proper treatment. Glucosamine and chondroitin do not have convincing evidence, and we will say so rather than let you spend on them indefinitely.

5. Polymyalgia rheumatica

Over 50, with severe shoulder and hip girdle stiffness and raised inflammatory markers — the response to steroids is usually dramatic and diagnostic. It comes with an important warning: any headache, scalp tenderness, jaw pain on chewing or visual change means possible temporal arteritis, which threatens sight and needs same-day treatment.

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Important

When to seek urgent help

Seek urgent in-person assessment — the same day — for:

  • A single hot, red, swollen, exquisitely painful joint, particularly with fever or feeling unwell. Septic arthritis destroys a joint within days and needs aspiration and intravenous antibiotics. This cannot be assessed remotely and we will direct you to urgent care
  • Inability to move or bear weight on a joint
  • Joint pain after significant injury, with deformity or instability
  • Any hot swollen joint in someone immunosuppressed, with a joint replacement, or who injects drugs

Call 999 for:

  • New headache, scalp tenderness, jaw pain on chewing or visual change in anyone over 50 with muscle stiffness — possible temporal arteritis, which causes permanent sight loss and needs treating within hours
  • Severe joint pain with confusion, high fever or uncontrollable shivering

Arrange assessment within days — not weeks — for:

  • Persistent swelling of the small joints of the hands or feet
  • Morning stiffness lasting more than an hour
  • A whole finger or toe swollen like a sausage
  • Joint pain with psoriasis, or with a new rash
  • Joint pain with unexplained weight loss, fever or night sweats
  • Back pain and stiffness starting before 45 that is worse at night and better with movement

These suggest inflammatory arthritis, where early treatment prevents permanent joint damage. This is one of the few places in general practice where a few weeks genuinely changes the outcome.

Prevention and self-care

Movement, correctly understood

The most common mistake in osteoarthritis is resting the joint. Cartilage has no blood supply and depends on movement to draw in nutrients; inactivity weakens the supporting muscles and increases load on the joint. Exercise does not use up a joint.

  • Strengthen the muscles around the joint — the highest-value intervention available. For knees, that is the quadriceps
  • Low-impact aerobic activity: walking, cycling, swimming
  • Expect some discomfort during and shortly after exercise — that is acceptable. Pain that is clearly worse the next day means the dose was too high, not that exercise is wrong
  • Build gradually, and keep going. The benefit fades within weeks of stopping

Reducing load

  • Lose excess weight — the effect on knee and hip pain is substantial
  • Supportive, cushioned footwear
  • Use a walking stick if it helps — in the hand opposite the affected side. People resist sticks and then walk less, which is the worse outcome
  • Adapt tasks: jar openers, longer-handled tools, a raised chair or toilet seat

For flares

  • Heat for stiffness, ice for a hot swollen joint
  • Topical anti-inflammatory gel, which is underused
  • Keep moving within your limits rather than stopping altogether

Things to be sceptical about

Glucosamine and chondroitin have not been shown to work in good-quality trials. Copper bracelets and magnetic devices do not work. Turmeric and omega-3 have modest evidence at best. None of these is a substitute for strengthening exercise, and the money is better spent on a few physiotherapy sessions.

The thing worth tracking

Time your morning stiffness. Consistently over an hour, with swelling, is the finding that changes what should happen next — and it is easy to under-report from memory.

NHS or private

For osteoarthritis — the commonest cause of persistent joint pain — the treatment with the best evidence is exercise, and it is free. That is genuinely counterintuitive: people expect to be told to rest a painful joint, and the evidence says the opposite. Muscle strengthening around an arthritic joint reduces pain and improves function more reliably than any tablet.

NHS physiotherapy is free and self-referral is available in many areas.

The most under-used treatment costs a few pounds over the counter: topical NSAID gel. For knees, hands and other joints near the surface, NICE recommends topical NSAIDs before oral ones — similar benefit locally, with a fraction of the risk to stomach, kidneys and heart. It is consistently skipped in favour of tablets.

Where money is wasted: glucosamine and chondroitin, which NICE recommends against after repeated unimpressive trials; and private MRI for straightforward osteoarthritis, where an X-ray adds little and an MRI adds less.

Where a consultation is genuinely worth paying for is distinguishing osteoarthritis from inflammatory arthritis — and that distinction is urgent. Joint pain with early morning stiffness lasting over 30 minutes, swelling, or several small joints affected symmetrically suggests inflammatory arthritis, which needs rheumatology referral within weeks, because early treatment prevents joint damage that cannot be undone.

Evidence and guidelines

NICE NG226, Osteoarthritis in over 16s: diagnosis and management, is the governing guideline. It recommends therapeutic exercise as a core treatment for everyone with osteoarthritis, alongside weight management where relevant.

NG226 recommends topical NSAIDs as first-line pharmacological treatment for knee osteoarthritis, considering oral NSAIDs only where topical treatment is ineffective — the basis for the point above.

NG226 recommends against offering glucosamine or chondroitin, and against routine intra-articular hyaluronan injections.

NG226 states osteoarthritis can be diagnosed clinically without imaging in people over 45 with activity-related joint pain and no morning stiffness or stiffness lasting under 30 minutes.

NICE NG100, Rheumatoid arthritis in adults, recommends urgent referral for suspected persistent synovitis, and is explicit that referral should not be delayed by normal blood tests — which underpins the point above about inflammatory arthritis.

Common questions

How do I know if it is arthritis or just wear and tear?

Start with the morning stiffness. Under 30 minutes and worse with use points to osteoarthritis; over an hour and better with movement points to inflammatory arthritis, which needs urgent assessment. Visible swelling, symmetrical small joints and fatigue all push towards the inflammatory side.

Will exercise wear my joints out faster?

No — and this is the most important misconception to clear up. Cartilage depends on movement for its nutrition, and strengthening the surrounding muscles reduces load on the joint. Exercise is the single most effective treatment for osteoarthritis, with better evidence than any tablet. Resting the joint makes things worse.

My X-ray showed severe arthritis but I am not in much pain. Or the reverse.

Both are common. X-ray appearances correlate poorly with symptoms. Plenty of people have marked changes and no pain; plenty have severe pain and a near-normal film. Treatment is guided by how the joint affects your life, not by the picture.

Why has paracetamol been stopped?

Because the evidence for it in osteoarthritis is weak, and it is no longer recommended routinely. If it has never seemed to do much for you, that is consistent with the trial data rather than a personal failing. Topical anti-inflammatory gel is more effective for knee and hand osteoarthritis and carries less risk than tablets.

Are glucosamine and chondroitin worth taking?

The good-quality evidence does not support them. They are not harmful, and if you are convinced they help you there is no reason to stop — but they are not treatment, and the money would do more as a few sessions of physiotherapy.

My inflammatory markers were normal. Does that rule out rheumatoid arthritis?

No. CRP and ESR can be entirely normal in early rheumatoid arthritis, and antibody tests can be negative — seronegative rheumatoid arthritis is well recognised. Referral is decided by the clinical picture, not the blood test, and normal results are a common reason for delay.

Could this be my menopause?

Quite possibly. Joint aches and stiffness are a genuinely common menopausal symptom, under-recognised and rarely mentioned, and they frequently improve with HRT. If you are in your forties or fifties with new widespread joint aching alongside other menopausal symptoms, it is worth raising.

Why the rush to refer if it might be inflammatory?

Because there is roughly a three-month window from the start of symptoms in which treatment prevents joint erosion that is otherwise permanent. Waiting to see how things go is reasonable for most conditions and specifically wrong for this one.

Dr Mohammad Zubair Khan, GMC-registered private GP and founder of Cheshire Clinics
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed

August 23, 2026

How it works

What happens when you book

£40 for a 20-minute appointment with a GMC-registered GP, 6am to 10pm, seven days a week. Membership is optional and never required.
Cheshire Clinics online GP appointment booking confirmation on mobile
01

Book your appointment

Pick a time that suits you — 6am to 10pm, seven days a week, including weekends and bank holidays. £40 for 20 minutes, self-pay, with no insurance to arrange.
5–10 minutes
Online video consultation with a GMC-registered private GP
02

Meet your GP

A 20-minute video or phone consultation with a GMC-registered GP — long enough for a proper conversation about your symptoms, your history and what matters to you.
20 minutes
Diagnostic testing plan including blood test panel, ECG and urine screening
03

Tests and referrals, if you need them

Where testing will actually answer the question, we arrange it — blood tests and health screening through our laboratory partner, or a referral for ultrasound, X-ray, CT or MRI through private imaging providers. We will also tell you when a scan is not the right next step.
1–7 days
Personalised results and treatment plan from a private GP consultation
04

Results and next steps

Your GP talks you through what the results mean and agrees the next step with you. Every consultation ends with your treatment plan in writing, and any prescription goes to your own pharmacy.
20 minutes
GP follow-up reminder for ongoing care and progress monitoring
05

Ongoing care and follow-up

Follow-up appointments, progress monitoring and ongoing advice — including saying plainly when something needs in-person or NHS care instead.

Ongoing

How we compare

Time to be seen

Appointment length

Your NHS record in the room

Written treatment plan

Told when a test isn’t needed

Cost

Varies by practice

Typically 10 minutes

Yes, your full record

Not routinely

Usually

Free

Same day

Often 10 to 15 minutes

Usually not

Sometimes charged

Varies by provider

Often a subscription

Questions about our service

How quickly can I be seen?

Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.

Will I see the same doctor each time?

Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.

Can you see my NHS records?

Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.

Are you trying to replace my NHS GP?

No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.

What is included in the appointment?

Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.

How much does it cost?

£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.

What does “treatable online” actually mean?

It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.

Can you prescribe antibiotics?

Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.

What if the GP cannot help with what I need?

If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.

What should I do in an emergency?

Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.

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