Urinary infections, bladder symptoms and kidney health.
Assessed and treated by a GMC-registered GP
Prescriptions, sick notes and referral letters included
A written treatment plan after every appointment
Your NHS records in the room, with your consent
Every condition below has its own page covering symptoms, causes, how it is diagnosed, whether it can be treated online, and when to seek urgent help.
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Urinary infections are where waiting matters most and waits are often longest. Uncomplicated cases can usually be assessed and treated the same day.
Fever, back or flank pain, vomiting or confusion suggest a kidney infection and need urgent in-person assessment rather than a remote consultation.
Urinary infections are where waiting matters most and waits are often longest. Uncomplicated cases can usually be assessed and treated within hours.
UTI in men, in pregnancy, and in children is managed differently — longer courses, different antibiotics, and a lower threshold for investigation.
A UTI in a man is never treated as uncomplicated, and warrants assessment of the prostate and urinary tract. In pregnancy it matters more, since untreated infection carries risks for the pregnancy — tell us at booking, and your midwife may be the better route.
NHS Pharmacy First supplies antibiotics for uncomplicated UTI in women aged 16–64 at many pharmacies: free, no appointment.
If that applies to you, use it. We would rather say so than take a fee for something available free down the road.
Pelvic floor physiotherapy is available on self-referral in many areas, it is free, and it is genuinely effective for leaking, urgency and prolapse — which are common, treatable, and hugely under-reported.
Nobody should accept incontinence as an inevitable part of ageing or of having had children.
"UTI prevention" supplements at premium prices. Repeated private urine tests without addressing why infections recur. And alkalinising sachets, which soothe symptoms briefly and treat nothing.
Usually within hours — but check a pharmacy first. NHS Pharmacy First covers uncomplicated UTI in women aged 16–64, free and without an appointment, and it is often faster than booking anything.
Fever, shivering, back or flank pain, vomiting, or confusion. Those suggest the infection has reached the kidney, which can become serious quickly and needs in-person assessment.
In older people, confusion or sudden drowsiness is frequently the only sign — more prominent than any urinary symptom, and easily attributed to something else.
It still needs investigating — and this is the most important thing on the page.
Visible blood in the urine, even once, even painless, and even if it settles, requires urgent assessment. Painless blood is the presentation people most often dismiss and the one that most needs looking at.
Two or more in six months means investigating rather than repeating the same treatment.
After the menopause, vaginal oestrogen substantially reduces recurrence and is markedly under-offered — many women have years of repeated antibiotics without ever being told about it. Methenamine hippurate and standby or preventive antibiotics are the other options.
The evidence is weak and inconsistent. Not harmful, possibly of some benefit for some people — but not a substitute for treating the underlying cause, and not worth spending much on.
Because where infection is not genuinely likely, they do not help — and they cause harm. Resistance, thrush, diarrhoea, and the risk of missing what is actually wrong.
We earn nothing from prescribing, which matters here: a service paid per prescription has a financial reason to issue one.
Possibly, but it is assessed differently. A UTI in a man is never treated as uncomplicated — it needs a longer course and assessment of the prostate and urinary tract, and it may need in-person care.
Tell us at booking. UTI in pregnancy is treated more carefully — different antibiotics — and it matters more, since untreated infection carries risks for the pregnancy.
Your midwife or maternity unit may be the better route, and we will say so.
Common, treatable, and hugely under-reported. Pelvic floor physiotherapy is free on self-referral in many areas and is genuinely effective.
Nobody should accept this as an inevitable part of ageing or of having had children — and most people never mention it, which is the only reason it goes untreated.
Worth assessing. In men, often benign prostate enlargement. In anyone, it overlaps with diabetes, heart failure, medication timing — and sleep apnoea, which is a frequently missed cause of getting up at night.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 29, 2026
On this page
Ongoing
Time to be seen
Appointment length
Your NHS record in the room
Written treatment plan
Told when a test isn’t needed
Cost
Same day, usually
20 minutes
Yes, with your consent
Included
Yes, and told why
£40 for 20 minutes
Varies by practice
Typically 10 minutes
Yes, your full record
Not routinely
Usually
Free
Same day
Often 10 to 15 minutes
Usually not
Sometimes charged
Varies by provider
Often a subscription
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
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