One model asks you to fill in a form. The other asks you questions and listens to the answers. Each is right for different problems.
Prices checked against the source, with the date shown
We say plainly where the other option is stronger
Verifiable facts only — no logos, no adjectives
Clinically reviewed by a GMC-registered GP
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
A large share of UK online prescribing now happens without anyone speaking to you. You complete a medical questionnaire, a clinician reviews it, and if it passes, the medication is dispatched. This is a legitimate, regulated model and it works well for a defined set of problems.
It is not the same as a consultation, and the difference shows up in a predictable place: a questionnaire can only ask what it thought to ask.
The gap is widest when the presenting request is not the real problem.
Someone completing a hair loss questionnaire is not asked about their thyroid. Someone requesting the pill is not asked about the headaches with visual aura that would change the answer. Someone filling in a weight loss form is not asked why the weight went on in the last eight months. A conversation reaches those; a form does not, because nobody wrote the question.
There is also the part that is not asked at all. A substantial proportion of consultations end up somewhere other than where they started — the thing mentioned at the door turns out to be the thing that mattered. That does not happen on a form.
And a video call lets a clinician see you, which is not a small thing. Breathlessness, pallor, the way someone holds themselves.
For the right request, a questionnaire is better — not merely acceptable.
It is faster, cheaper and available at two in the morning. It requires no appointment, no camera, and no time off. For a stable repeat of something you have taken for years, a conversation adds cost and delay without adding safety.
It is also less exposing. For contraception, erectile dysfunction, or anything someone would rather not say out loud, a form removes a real barrier — and for some people that is the difference between getting treatment and going without.
Well-designed questionnaires include hard safety stops that a rushed human might skip, and they apply them identically every time. Consistency is a genuine advantage.
Most of these services also deliver the medication. We do not.
It is quicker, usually cheaper, and for those situations it is not obviously worse.
Ask whether a doctor might reasonably want to ask you a question the form does not contain.
If the answer is yes, the form is the wrong tool — and you will not know it, because a form never tells you what it failed to ask.
Not inherently, and it would be unfair to say so. Regulated questionnaire services are subject to the same oversight, and for repeat supply of an established medicine they work.
The risk is narrower than "unsafe": it is that a form cannot follow up an unexpected answer.
On a legitimate UK service, yes — a prescriber reviews them before anything is issued.
If a site issues prescription medicine with no clinician involved at all, that is a warning sign, not a feature.
Ask the second question. A clinician who hears something that does not add up can follow it; a form moves to the next field.
It can also see you — a rash, a swelling, your breathing, how you use an inhaler.
Usually yes, sometimes substantially. That is a real advantage and worth weighing.
For a repeat of something stable, paying £40 for twenty minutes you do not need is poor value, and we would say so.
Yes, and a good service will refuse where the answers do not support supply.
The problem is that a refusal usually ends there, without anyone working out what you should do instead.
A form takes your answer at face value. In a conversation, an answer that does not fit gets explored.
That is the substance of the difference, and it matters most for the people who least realise it.
Not a questionnaire alone. Weight gain has a long list of causes worth excluding first, several of them treatable.
A form that asks your height and weight cannot do that, and it will not tell you it did not try.
No. Every consultation here is a twenty-minute video appointment with a GMC-registered GP.
That is a deliberate choice rather than a limitation — and for some straightforward needs it makes us the more expensive option.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 29, 2026
On this page
Ongoing
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
Patient reviews
