Yes, with the right consent. Parents book for under-16s; adults must attend themselves.
Answered by a GMC-registered GP, not a call centre
Free NHS routes named first wherever one exists
Same-day video appointments usually available, 6am to 10pm
£40 for 20 minutes, no membership required
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
Yes, with the right consent in place.
For a child under 16: a parent or someone with parental responsibility books and must be present for the consultation. See our children's consultations.
For an adult: you can arrange the booking, but the patient must attend the consultation themselves and consent to you being present if you are. We cannot discuss an adult's care with someone else without their agreement.
Where someone lacks capacity to consent, we can still help — tell us the circumstances when booking so the consultation is set up properly and the right people are involved.
They are presumed able to consent to their own treatment, and they are entitled to confidentiality in the same way an adult is.
A parent can book and can be present if the young person wants them there — but that is the young person's decision, and the doctor will usually offer them part of the appointment alone. That is normal practice rather than anything to read into.
Arranging the appointment is fine. Being told what happened in it is not, without their consent.
The simplest approach is for them to say at the start of the consultation that they are happy for you to be there and to be kept informed. It takes ten seconds and it removes any awkwardness later.
Tell us when booking, and have the documentation available. A health and welfare lasting power of attorney carries different authority from a property and financial affairs one, and only the former covers medical decisions.
We cannot consult with a patient who has not agreed to it, however well-intentioned the request.
What we can do is talk to you about how to approach it — and if there is an immediate risk to their safety, that is 999 or 111, not an appointment.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
September 5, 2026
On this page
Ongoing
Time to be seen
Appointment length
Your NHS record in the room
Written treatment plan
Told when a test isn’t needed
Cost
Same day, usually
20 minutes
Yes, with your consent
Included
Yes, and told why
£40 for 20 minutes
Varies by practice
Typically 10 minutes
Yes, your full record
Not routinely
Usually
Free
Same day
Often 10 to 15 minutes
Usually not
Sometimes charged
Varies by provider
Often a subscription
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
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