The page that tells you not to book with us. Some things need a hospital, and a video call delays them.
Prices checked against the source, with the date shown
We say plainly where the other option is stronger
Verifiable facts only — no logos, no adjectives
Clinically reviewed by a GMC-registered GP
Care led personally by Dr Khan
Attentive, unhurried care that listens properly
Five-star Google reviews from the people we have looked after
Registered with the Care Quality Commission
This is not really a comparison. It is a safety page, and the honest answer is that for anything on the list below you should not be booking a video appointment with anyone.
We are writing it because remote services are easy to reach and hospitals are not, and that asymmetry pushes people towards a screen when they need a room. A video consultation cannot take your blood pressure, listen to your chest, feel your abdomen, take blood, or put a needle in your arm.
The most useful thing a remote service can do in an emergency is get out of the way quickly.
A&E is designed for emergencies and performs poorly at anything else — long waits, no continuity, no follow-up, and no interest in the three-month symptom you also wanted to mention.
For non-urgent problems we are better, and considerably faster than the alternative.
This is where we are genuinely useful. People leave A&E with a discharge summary they do not understand, results nobody explained, and instructions to "see your GP" — which then takes two weeks.
We can go through what happened, explain the results, and make sure the follow-up actually gets arranged.
For a symptom that has been building over weeks, twenty minutes of proper assessment often clarifies whether it needs urgent investigation — and we will arrange or advise accordingly.
Sometimes the useful answer is that this does not need a hospital. That is a legitimate outcome of a consultation, and it saves a wasted day.
No appointment, no fee, no eligibility check.
For heart attack, stroke, sepsis and meningitis, the delay caused by trying a remote consultation first can be the thing that determines the outcome.
That is the whole reason this page exists. An hour spent booking, waiting for and completing a video appointment is an hour not spent in a hospital.
It is free, it runs 24 hours, and deciding urgency is exactly what it is for.
Could this be dangerous in the next few hours?
If yes, or if you are not sure, that is 999 or A&E or 111 — not a video appointment.
A remote consultation is easier to reach than a hospital, and that is exactly the risk. The ease of booking is not evidence that booking is appropriate.
We will tell you within the first minutes, direct you to the right place, and not charge you.
We would rather lose the fee than be a step on the way to a delayed diagnosis. Our booking form asks screening questions for this reason — so that the answer comes before you pay rather than during the appointment.
A previous normal test result never overrules a new or worsening symptom. Nor does a recent reassuring consultation — including one with us.
Sometimes, but 111 does that free and 24 hours a day. If you are asking the question urgently, call them rather than booking us.
No, and no private service can. A&E is triaged by clinical urgency, not by referral. Anyone implying otherwise is misleading you.
This is where we are genuinely useful. A&E excludes emergencies; it does not diagnose everything. Going through the results and arranging the right next investigation is exactly what a proper consultation is for.
Because it needs an ECG and a blood troponin, and we can provide neither. A normal-sounding history does not exclude a heart attack, and a reassuring video consultation would be worse than no consultation at all.
No.
Often the better choice for sprains, minor wounds, suspected simple fractures and minor burns — much shorter waits than A&E. 111 can direct you and book you in.
Clinically reviewed by Dr Mohammad Zubair Khan, GMC 7563469
Last reviewed
August 30, 2026
On this page
Ongoing
Same-day access is usually available, from 6am to 10pm, seven days a week. You choose a time that suits you rather than waiting on hold at 8am.
Yes. Care is led personally by Dr Mohammad Khan, so you are not passed between clinicians. Continuity is the point of a small practice: someone who knows your history and is listening attentively rather than working through a checklist.
Yes, with your consent. We can access your Summary Care Record during the consultation, so your current medications, allergies and significant history are in the room. That means fewer questions you have already answered elsewhere, and safer prescribing.
No. We are not here to replace GPs, only to support them. Your NHS practice remains responsible for your ongoing care, and with your consent we write to them after the consultation. We are useful when you need to be seen sooner, or want more time than a standard appointment allows.
Twenty unhurried minutes and a comprehensive assessment. A written treatment plan is included, along with any prescription, sick note or referral letter arising from the consultation, at no extra charge.
£40 for 20 minutes, self-pay. Membership is optional and never required. Priced for fairness, because we are not here to charge extortionate amounts for access to a doctor.
It means the diagnosis can usually be made from your history and photographs, and that treatment can be arranged safely without examining you. Where a condition is not marked treatable online, it is because examination is the diagnosis — listening to a chest, feeling an abdomen, examining an ear or a joint — or because a procedure or device is needed.
Yes, where there is a genuine bacterial infection — cellulitis, impetigo, bacterial urine infections, confirmed strep throat. We will also frequently tell you that you do not need one. Most sore throats, coughs, colds and earaches are viral, and an antibiotic gives you the side effects with none of the benefit.
If your problem turns out to be genuinely outside what we can do remotely, the doctor will tell you straight away, point you to the right service, and refund your fee in full. We would rather do that than fill twenty minutes to justify the charge.
Call 999 or go to A&E — do not book an online appointment and do not wait for a reply to an email. For urgent problems that are not emergencies, NHS 111 is available 24 hours a day, online or by phone, and can direct you to the right service.
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